Contact Us
The form below opens a ticket. What you put in it decides whether the first reply solves the problem or just asks you for the order number.
Put these in the message
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The order number
Copy it from the order list in your account. Without it we are searching by hand, and the reply takes a round trip it did not need to.
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The link you submitted
The same profile or post link that went with the order. If the username changed since, send both the old and the new one.
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When it changed
"It stopped at 340 on Thursday night" points at something. "It did not work" does not.
What we can do from here
We can read an order's real state at the supplier, split an order that ran into a per-order ceiling and schedule the parts, submit a refill while its window is open, and tell you the pace a service is currently running at.
We cannot make the supplier go faster than it goes, add a refill to a service that has none, or change what a platform does with an account. If a service page says there is no refill, support has no separate route to one - saying so now is more useful than saying it after your order.
On response time: this page does not promise a number, because there is nothing here that would make one true. Tickets are read in order and replies go to the address on the form.
Send a message
If nothing arrives within a few business days, check the spam folder first, then resend from the same address so the thread stays together.