Refund Policy

1. Delivery guarantee

BuyInstagram stands behind every order. If we fail to start delivery within the timeframe shown at checkout, or your order stops far short of what you purchased, contact support for a refill or refund.

2. When refunds apply

• The service was not delivered as described on the package page.
• Your order has not started processing within 48 hours of payment.
• You were charged twice for the same order (duplicate payment).
• Delivery failed due to an error on our side — not because your profile was private, restricted, or deleted mid-order.

3. When refunds do not apply

• You entered the wrong username or post link and delivery completed to that target.
• Your account was private, age-restricted, or suspended before or during delivery.
• Platform-wide drops after delivery that fall within normal retention ranges covered by refill — not total non-delivery.
• Chargebacks filed without contacting support first.

4. Refill vs refund

Many packages include refill protection. If counts dip during the warranty window, we top them up at no charge. Refunds are reserved for orders we cannot complete or materially under-deliver.

5. How to request help

Email support through our Contact page with your order ID and the username or link used. Most cases are resolved within one business day.